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Manager, AV Integration (8619)

Richmond, VA 23228

Posted: 11/13/2025 Employment Type: Direct Job Category: Telecommunications Job Number: 8619

Job Description

Position Title: Manager, Audio Visual Integration
Client: _______
Location: Richmond, VA Office 
Position Status: Direct-Hire
Schedule: ONSITE

Overview: Our client is looking for a Manager, AV for an ONSITE position based out of Richmond, VA.   


Responsibilities:  
  • Manage A/V Integration and Service Support Teams including – daily activities, personnel design, development & ensure activities are in line with desired career goals.
  • Responsible for managing multiple Project Managers on the team and to ensure reporting on the profitability of integration projects.
  • Understand overall A/V Integration Team objectives, as well as the role and function of each team member.
  • Function as the customer’s point?of?contact for problem identification and resolution for issues that have been escalated by the team.
  • Communicate with all parties necessary in a constructive manner to guarantee customer expectations are met.
  • Maintain awareness of all outstanding issues including pre- and post-delivery and provide status to clients as needed.
  • Provide accurate reports and metrics to company leadership concerning ongoing projects and specified budgets.
  • Ensure any risks are identified, communicated, and mitigated and that projects are delivered successfully through production.
  • Contribute to the continuity of A/V field teams by providing the necessary technical leadership.
  • Understand processes in ConnectWise Manage by completing assigned training materials and blueprints on the ConnectWise University.
  • Validate all time and expenses through ConnectWise Manage and ensure items are allocated to projects accurately.
  • Review all work activities, service tickets, or project tickets in ConnectWise for A/V field teams.
  • Ensure all documentation is delivered in a timely manner for internal processes as well as any related items for end users.
  • Oversee the communication of project objectives and requirements to ensure they are clearly perceived by all team members.
  • Conduct annual employee performance evaluations, along with EOS format Quarterly conversations and mentor team members.
  • Develop training programs to develop and refine the skills of the A/V field teams.
  • Facilitate regular departmental meetings utilizing EOS process Level 10 Meeting format to deliver team and company updates.
  • Assist project / engineer team in design and development tasks.
  • Document internal processes and procedures related to duties and responsibilities.
  • Improve customer perception and satisfaction.
  • Oversee the department’s fleet/vehicle maintenance and safety standards!

Requirements:
  • Previous Audio Visual/IT Manager experience is required.
  • Must be meticulous, have multi-tasking abilities, and manage tight, high stress deadlines.
  • Applicable professional Audio-Visual certifications in Crestron, Biamp, Shure, QSC etc., Training Program Accomplishments, Vocational Degrees, and College Degrees are desirable but not required.
  • Ability to read and understand project drawings and schematics, engineering notes, and operation manuals.
  • Ability to understand construction blueprints and demonstrate knowledge of commercial construction practices.
  • Above-Average knowledge of, and experience with the installation of Audio-Visual systems and equipment including video walls, projection, flat panel displays; control systems; audio and video signal routing and processing equipment, UCC video conferencing platforms such as Cico, poly, Microsoft Teams, Zoom etc.
  • Skill in strategic planning with an ability to think ahead and plan over a 6 – 12-month time span.
  • Demonstrate effective communication skills using tact and courtesy along with the ability to manage pressure sensitive situations.
  • Self-motivated with the ability to work in a fast-moving environment.
  • Good interpersonal and time management skills

Meet Your Recruiter

Ryan Bernier
Account Manager

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