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Jack Dawson
Technical Support Analyst 4 (8315)
North Chesterfield, VA 23235 US
Posted: 03/10/2025
2025-03-10
2025-04-27
Employment Type:
Contract
Job Category: IT Support
Job Number: 8315
Job Description
Position Title: Technical Support Analyst 4
Position Status: 12-month contract with extensions
Schedule: ONSITE
Overview: Our client is looking for a Technical Support Analyst for an ONSITE position based out of Richmond, VA.
Responsibilities:Typically, tickets will be related to issues with:
User identity management
End user devices such as PCs or printers
Network issues at agency locations
Requirements:
About Our Client: Our client is an Equal Opportunity Employer and maintains a drug-free workplace by both policy and practice. Applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, or the presence of a non-job-related medical condition. Employment and personnel practices conform to all applicable federal, state, and local laws and regulations regarding non-discrimination. While the Company is committed to following this principle in every facet of employment, all employees share in the responsibility to promote and foster a favorable work environment.
Position Status: 12-month contract with extensions
Schedule: ONSITE
Overview: Our client is looking for a Technical Support Analyst for an ONSITE position based out of Richmond, VA.
Responsibilities:
- Seeking a support analyst to assist agency personnel in their interaction with the Virginia Information Technology Agency (VITA). The successful candidate will:
- Assist agency personnel in problem resolution by ensuring that VITA support tickets are routed correctly and resolved in a timely manner.
- Assist with researching and communicating technical information between the agency personnel and the VITA resources working the problem tickets.
- Assist with escalating highly impactful tickets with the VITA help desk.
- The successful candidate should be eligible for hire by the agency. Power BI skills are a plus.
Requirements:
- Help desk experience in an IT environment.
- A good general knowledge of IT concepts (e.g., networking, PCs, etc.).
- Familiarity with common office applications (e.g., MS Office suite).
- Excellent communication skills.
About Our Client: Our client is an Equal Opportunity Employer and maintains a drug-free workplace by both policy and practice. Applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, or the presence of a non-job-related medical condition. Employment and personnel practices conform to all applicable federal, state, and local laws and regulations regarding non-discrimination. While the Company is committed to following this principle in every facet of employment, all employees share in the responsibility to promote and foster a favorable work environment.
Meet Your Recruiter
Jack Dawson
Account Manager
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Ready to take your career to new heights in North Chesterfield, Virginia? Explore our job listings in this vibrant region just south of Richmond. Known for its historical landmarks like Chesterfield County Courthouse and charming neighborhoods like Brandermill, North Chesterfield offers a blend of suburban tranquility and urban opportunities. With a thriving arts scene at the Petersburg Area Art League and Swift Creek Mill Theatre, sports enthusiasts can cheer on the Richmond Flying Squirrels at The Diamond. Indulge in delectable Southern cuisine and explore the scenic Pocahontas State Park. Discover the perfect balance of work and play in North Chesterfield!