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Jack Dawson
Technical Support Analyst 2 (7140)
Posted: 08/31/2023
2023-08-31
2023-10-26
Employment Type:
Contract
Job Category: Desktop Support
Job Number: 7140
Job Description
Position Title: Technical Support Analyst 2
Schedule: ONSITE
Overview: Our client is looking for a Technical Support Analyst 2 for an ONSITE position based out of Lynchburg, VA.
Responsibilities:
REQUIRED QUALIFICATIONS:
About Our Client: Our client is an Equal Opportunity Employer and maintains a drug-free workplace by both policy and practice. Applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, or the presence of a non-job-related medical condition. Employment and personnel practices conform to all applicable federal, state, and local laws and regulations regarding non-discrimination. While the Company is committed to following this principle in every facet of employment, all employees share in the responsibility to promote and foster a favorable work environment.
Schedule: ONSITE
Overview: Our client is looking for a Technical Support Analyst 2 for an ONSITE position based out of Lynchburg, VA.
Responsibilities:
- Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams. Skill in the use of Outlook.
- Skill in troubleshooting tools and managing and administering desktops and wireless devices.
- Experience neatly installing ethernet wiring / tidying network cabling in wiring closets and t568b terminations.
- Ability to communicate effectively verbally and in writing with individuals and groups.
- Experience working with help request tracking and reporting tools.
- Strong Customer Service skills that include a “customer first” attitude.
- Position is responsible for agency-specific end user support throughout the state of Virginia.
- Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.
- Troubleshoot hardware and software issues.
REQUIRED QUALIFICATIONS:
- 5 Years – Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite, MS Teams, and Outlook.
- 5 Years – Skill in troubleshooting tools and managing and administering PCs and wireless/mobile devices.
- 5 Years – Experience working with help request tracking and reporting tools.
- 5 Years – Experience neatly installing Ethernet wiring and t568b terminations.
- 5 Years – Ability to communicate effectively verbally and in writing with individuals and groups.
- 5 Years – Strong Customer Service skills that include “customer first” attitude.
About Our Client: Our client is an Equal Opportunity Employer and maintains a drug-free workplace by both policy and practice. Applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, or the presence of a non-job-related medical condition. Employment and personnel practices conform to all applicable federal, state, and local laws and regulations regarding non-discrimination. While the Company is committed to following this principle in every facet of employment, all employees share in the responsibility to promote and foster a favorable work environment.
Meet Your Recruiter
Jack Dawson
Account Manager
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