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Davy Nance
Tech Support Specialist 2 (7806)
Posted: 09/30/2024
2024-09-30
2024-11-09
Employment Type:
Contract
Job Category: IT Support
Job Number: 7806
Job Description
Virginia IT Agency https://www.vita.virginia.gov/
Req# (746406)
Resumes by Friday, (10/4)
TOP MUST HAVES:
Position Title: Technical Support Analyst 2
Client: CAI/VDOT
Location: 731 Harrison Ave. Salem, VA 24153
Position Status: 12-month contract with rolling extensions
Schedule: ONSITE
Pay Rate: $19.00/hr. - $24.00/hr. + health benefits
Overview: Our client CAI/VA Dept of Transportation is looking for a Technical Support Analyst for an ONSITE position based out of Salem, VA
Responsibilities:
Req# (746406)
Resumes by Friday, (10/4)
TOP MUST HAVES:
- **Local candidates required - ONSITE in Salem, VA.
- *candidates local to the Roanoke/Salem, VA area required
- *candidate will be required to work ONSITE daily M-F 8-5pm, NO exceptions, working with end users within the assigned district
- *the contract to be extended annually beyond June 30, 2025, likely for 6-12+ months
- *MUST possess a valid driver's license and have a clear driving history - will drive state vehicle
Position Title: Technical Support Analyst 2
Client: CAI/VDOT
Location: 731 Harrison Ave. Salem, VA 24153
Position Status: 12-month contract with rolling extensions
Schedule: ONSITE
Pay Rate: $19.00/hr. - $24.00/hr. + health benefits
Overview: Our client CAI/VA Dept of Transportation is looking for a Technical Support Analyst for an ONSITE position based out of Salem, VA
Responsibilities:
- Position will primarily focus working with field staff with new technology and support of devices.
- Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams.
- Skilled in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices.
- Ability to communicate effectively verbally and in writing with individuals and groups.
- Experience working with help request tracking and reporting tools.
- Strong Customer Service skills that include a “customer first” attitude.
- Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.
- Troubleshoot hardware and software issues.
- (5+ years) Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams
- Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices
- Ability to communicate effectively verbally and in writing with individuals and groups
- Experience working with help desk request tracking and reporting tools
- Strong Customer Service skills that include a "customer first" attitude
- Knowledge of computer/mobile device applications and how they operate in an enterprise environment.
- Experience with creating training documentation.
Meet Your Recruiter
Davy Nance
Technical Recruiter
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Ready to take your career to new heights? Explore job opportunities in the charming Salem, Virginia area! Nestled in the heart of the picturesque Roanoke Valley, Salem offers a perfect blend of small-town charm and big-city amenities. With stunning views of the Blue Ridge Mountains and easy access to outdoor adventures at the nearby Roanoke River, Salem is a haven for nature lovers. Discover the vibrant arts scene with galleries like the Eleanor D. Wilson Museum and catch a show at the Salem Civic Center. Indulge in delicious Southern cuisine at local eateries and experience the excitement of cheering on the Salem Red Sox at Haley Toyota Field. Join us in Salem, where career growth and a high quality of life await you.