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AV Project Manager (8757)
Job Description
Morton is seeking an AV Project Manager for our client in Richmond, VA. This person is responsible for developing and managing Audio/Visual technology projects for customers by managing cost, time, and scope constraints. Primary duties include creating and maintaining a project plan that communicates tasks, milestone dates, status, resource allocation, and financial status.
Essential Duties and Responsibilities
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First line for answering phone calls and responding to emails from customers and technicians
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Develop project plans, goals, and budgets; identify resources needed; develop schedules; and measure results in ConnectWise
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Understand overall project objectives, as well as the role and function of each project team member
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Ensure project objectives and requirements are clear and agreed upon by all team members
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Coordinate delivery and installation of technology that meets quality assurance standards
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Assist project team in design and development tasks
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Organize and manage all phases of the project to ensure on-time completion within budget requirements
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Identify, communicate, and mitigate risks to ensure successful project delivery through production
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Design and maintain technical and project documentation
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Confirm product ordering with Purchasing for projects and coordinate additional requirements (equipment, lifts, scaffolds, etc.)
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Coordinate new installations and assist in warehouse staging of equipment as needed
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Communicate with customers regarding scheduling, project progress, and any changes or outages
Additional Duties and Responsibilities
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Continually work to improve customer service perception and satisfaction
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Work collaboratively in a team environment and communicate effectively
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Escalate project issues that cannot be completed within agreed service levels
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Maintain business awareness, including knowledge of customer operations and how AV/IT supports their strategy and goals
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Develop in-depth knowledge of the service catalog and how it relates to customer needs
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Document internal processes and procedures related to duties and responsibilities
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Enter time and expenses into ConnectWise as they occur
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Complete assigned training materials and learning modules related to ConnectWise
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Enter all work as activities, service tickets, or project tickets into ConnectWise
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Review AV/IT publications and online materials to remain up to date with emerging technologies
Meet Your Recruiter
Joe Hillegass
Technical Recruiter
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