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Jack Dawson
IT Support Specialist III (7374)
Posted: 02/06/2024
2024-02-06
2024-03-17
Employment Type:
Contract
Job Category: Desktop Support
Job Number: 7374
Job Description
Position Title: IT Support Specialist III
Schedule: ONSITE (M-F, 8am – 5pm)
Position Status: 3-month contract with extensions/possible conversion
Overview: Our client is looking for an IT Support Specialist III for an ONSITE position based out of Rhode Island.
Summary:
This position performs IT support duties and related problem-solving using desktop IT support skills, demonstrating IT desktop experience, good judgement, and initiative. Works well both as part of a team as well as independently, successfully completing tasks while receiving only general guidance on assignments and solutions. Performs technical work of a mid-level professional using standard techniques, concepts, and procedures. Competent to work independently on technical assignments and projects, meeting deadlines. Contributes to complex problem solving. Must possess excellent IT technical skills, customer service skills, work independently, supporting users and resolving their IT issues while representing the company, follow directions, and be self-motivated to complete assignments, research and apply solutions. Typical duties include installing, maintaining, and administering desktop computer systems, and associate peripherals including printers, monitors, docking stations, business application software, and various operating systems.
Responsibilities:
Experience Required:
Schedule: ONSITE (M-F, 8am – 5pm)
Position Status: 3-month contract with extensions/possible conversion
Overview: Our client is looking for an IT Support Specialist III for an ONSITE position based out of Rhode Island.
Summary:
This position performs IT support duties and related problem-solving using desktop IT support skills, demonstrating IT desktop experience, good judgement, and initiative. Works well both as part of a team as well as independently, successfully completing tasks while receiving only general guidance on assignments and solutions. Performs technical work of a mid-level professional using standard techniques, concepts, and procedures. Competent to work independently on technical assignments and projects, meeting deadlines. Contributes to complex problem solving. Must possess excellent IT technical skills, customer service skills, work independently, supporting users and resolving their IT issues while representing the company, follow directions, and be self-motivated to complete assignments, research and apply solutions. Typical duties include installing, maintaining, and administering desktop computer systems, and associate peripherals including printers, monitors, docking stations, business application software, and various operating systems.
Responsibilities:
- Install desktops, laptops, tablets, peripherals, and software products for networked and cellular standalone environments
- Detect, diagnose, research solutions, and resolve desktop, laptop, and tablet software and hardware failures
- Provide users with information, guidance, and instruction on use of desktop and laptop, and tablet hardware and software
- Analyze and assess customer service requests and provide prompt technical solutions
- Conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products
- Prepare progress/status reports and submit to Sr. Manager as required
- Utilize ITSM software for opening/updating/closing tickets in a timely and appropriate manner
- Identify and document areas for process improvements
- Ability to create scripts for automation and better-defined troubleshooting processes
- Contact and effectively communicate with users by telephone, electronic communications, or in person
- Prepare equipment for reuse
- Provide technical support for users assigned to remote locations as required
- Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals
- Provide after-hours support and be on-call as needed
- Ability to lift up to 50lbs, must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach out and above head, carry items, push and pull carts loaded with equipment
Experience Required:
- Demonstrated proficiency installing, maintaining, repairing desktop operating systems, business applications, desktop computer hardware, peripherals, and printers.
- IT Certifications applicable to desktop and mobile computer support desired.
- ITIL Foundations certification preferred.
- Experience providing excellent customer service.
- Bachelor's degree in discipline and / or 5 – 7 years of equivalent experience.
- Experience providing excellent customer service.
Meet Your Recruiter
Jack Dawson
Account Manager
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