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Position Title: SOC Technician
Location: Petersburg, VA
Position Status: 5-month contract to permanent
Schedule: 3 days working, 2 days off rotation; 3P-1A shift OR 11P-9A
Our client is seeking SOC Technicians to join our Service Operations Center (SOC) in Petersburg, Virginia. They are one of Virginia's fastest-growing full-service security and resiliency solution integration companies.
Benefits and Perks:
Our client's employees receive above-average pay and access to a comprehensive benefits package including medical, dental, vision, short-term disability, and life insurance.
Responsibilities:
Physical Requirements:
Additional Requirements:
About Our Client: Our client is an Equal Opportunity Employer and maintains a drug-free workplace by both policy and practice. Applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, or the presence of a non-job-related medical condition. Employment and personnel practices conform to all applicable federal, state, and local laws and regulations regarding non-discrimination. While the Company is committed to following this principle in every facet of employment, all employees share in the responsibility to promote and foster a favorable work environment.
Davy Nance
SOC Techncian (8086)
Posted: 07/10/2025
2025-07-10
2025-08-14
Employment Type:
Contract-to-Hire
Job Category: IT Support
Job Number: 8086
Job Description
Position Title: SOC Technician
Location: Petersburg, VA
Position Status: 5-month contract to permanent
Schedule: 3 days working, 2 days off rotation; 3P-1A shift OR 11P-9A
Our client is seeking SOC Technicians to join our Service Operations Center (SOC) in Petersburg, Virginia. They are one of Virginia's fastest-growing full-service security and resiliency solution integration companies.
Benefits and Perks:
Our client's employees receive above-average pay and access to a comprehensive benefits package including medical, dental, vision, short-term disability, and life insurance.
Responsibilities:
- Answer incoming service/technician calls
- Manage service tickets and follow ups with customers
- Communicate with customers verbally and via email
- Review, compile, and analyze data
- Understand customer contracts
- Identifiy and request materials for service technicians
- Complete processes for bill of materials, invoicing, and quality checks
- Provide intial troubleshooting support related to software, desktops, servers, network devices, and security and CCTV camera systems
- Perform other duties as assigned
- Troubleshooting skills and ability to fully resolve issues
- Strong organizational skills and the ability to communicate effectively
- Ability to multitask and manage requests with short turnaround times
- Have used a major ticketing system to manage support incidents
- Helpdesk experience supporting customers or employees in an IT role
- Experience working with vendors and help lines resolving issues
- One or more industry recognized certifications or equivalent formal training/education
- Basic remote troubleshooting, monitoring, and diagnostic tools
- Basic computer, hardware, and software support
Physical Requirements:
- Must be able to sit for prolonged periods of time
- Must be able to stand, walk, and bend
Additional Requirements:
- Must possess and maintain a satisfactory background record
About Our Client: Our client is an Equal Opportunity Employer and maintains a drug-free workplace by both policy and practice. Applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, or the presence of a non-job-related medical condition. Employment and personnel practices conform to all applicable federal, state, and local laws and regulations regarding non-discrimination. While the Company is committed to following this principle in every facet of employment, all employees share in the responsibility to promote and foster a favorable work environment.
Meet Your Recruiter
Davy Nance
Technical Recruiter
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Ready to take the next step in your career? Explore our job opportunities in the vibrant Petersburg, Virginia area! Nestled along the banks of the Appomattox River, Petersburg offers a perfect blend of history, culture, and modern amenities for job seekers. With landmarks like Historic Old Towne, the Petersburg National Battlefield, and the beautiful Pocahontas Island, this city is rich in history and charm. Enjoy the local Southern cuisine, visit art galleries, catch a show at the Sycamore Rouge Theatre, or cheer on the Richmond Flying Squirrels baseball team just a short drive away. Discover the endless opportunities for personal and professional growth in Petersburg – your next career adventure awaits!