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Enterprise Service Desk Specialist (5064)

Boise, ID 83714

Posted: 07/30/2019 Employment Type: Contract Job Category: Help Desk Job Number: 5064

Morton is seeking Service Desk Specialists in the Boise, ID area.

Description:
  • Provides remote support and for computers, printers, mobile devices, and peripherals.
  • Experience with Microsoft Windows OS, versions 10, 8 and 7.
  • Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software.
  • Experience with Remote Desktop.
  • Experience with Hardware/Software troubleshooting. Experienced in basic network troubleshooting (TCP IP).
  • Excellent customer service / customer interaction skills.
  • Exceptional communication and documentation skills for troubleshooting and trouble ticket handling.
  • Experienced with IT peripheral/Accessory and mobile device support (i.e., printer, scanner, MFDs and mobile device).
  • Experience with IT information assurance and cyber-security.
  • Experience with Active Directory to include account creation/management and File Share permissions management. 

     

Qualifications:
  •  
  • High school education or equivalent (GED).
  • Requires (1-3) years of related experience in information systems, or equivalent combination of experience and college level education.
  • Active Secret (or higher) DoD Security Clearance or Interim Clearance.
  • Valid DoD 8570: A+ce Certification, Network +ce, or Security +ce. 
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