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Jack Dawson
Desktop/Technical Support Analyst (8307)
Posted: 03/05/2025
2025-03-05
2025-04-27
Employment Type:
Contract
Job Category: IT Support
Job Number: 8307
Job Description
Position Title: Desktop/Technical Support Analyst
Position Status: 12-month contract with extensions
Schedule: ONSITE
Overview: Our client is looking for a Desktop/Technical Support Analyst 3 for an ONSITE position based out of Richmond, VA.
Responsibilities:
Need a skilled Desktop/Technical Support Technician to support a medical facility that has about 200 IT devices (desktops, laptops, and printers, mobile phones).
Requirements:
About Our Client: Our client is an Equal Opportunity Employer and maintains a drug-free workplace by both policy and practice. Applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, or the presence of a non-job-related medical condition. Employment and personnel practices conform to all applicable federal, state, and local laws and regulations regarding non-discrimination. While the Company is committed to following this principle in every facet of employment, all employees share in the responsibility to promote and foster a favorable work environment.
Position Status: 12-month contract with extensions
Schedule: ONSITE
Overview: Our client is looking for a Desktop/Technical Support Analyst 3 for an ONSITE position based out of Richmond, VA.
Responsibilities:
Need a skilled Desktop/Technical Support Technician to support a medical facility that has about 200 IT devices (desktops, laptops, and printers, mobile phones).
- The candidate will assist IT Management with integration, management, and support of the Information Technology program for the Veterans Care Center (VVCC) and some remote Veterans Benefits sites. The Candidate will independently provide IT administration and technical support for agency specific software and hardware systems.
- Knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.).
- Proficient knowledge of installing, troubleshooting, administering Windows Operating System, Microsoft Office suite, Internet Explorer, Google Chrome, McAfee Anti-Virus Software, Adobe Acrobat Reader/Writer, and other commercial business software products.
- Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices.
- Working knowledge of supporting and troubleshooting Ethernet based LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.).
- Expert working knowledge and experience with E-mail application installation, administration, troubleshooting and training (Google Suite, PST files, calendaring, distribution lists, etc.).
- Basic experience with IT inventory control, ticketing system and reporting.
- Basic experience with analog and digital phone configuration and troubleshooting.
- Good understanding of Network and IT security.
- Possesses professional and courteous attitude with customers, team members, and support vendors; and has the ability to communicate clearly and effectively with each.
- Possesses excellent customer service skills and is teamwork oriented.
- Possesses excellent problem-solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.
- Possesses good organization and time management skills.
- Possesses the ability to create documentation on technical issues and solutions that are easy to understand.
- Ability to lift up to 50 lbs. frequently and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing.
Requirements:
- Basic knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.).
- Basic knowledge of supporting Windows Operating System, Microsoft Office suite, Internet Web Browsers, Anti-Virus Software, and various software.
- Basic knowledge with setup, configuration, and troubleshooting of mobile devices.
- Basic experience with the setup and support for IT presentations utilizing equipment and software.
- Basic experience with IT inventory control and reporting.
- Basic experience with IT staff training via in person or electronic media.
- Basic experience with analog and digital phone configuration and troubleshooting.
- Working knowledge and experience with computer application installation, administration, and training.
- Possesses professional and courteous attitude with customers, team members, and support vendors with the ability to communicate clearly & effectively.
- Possesses excellent problem-solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.
- Possesses the ability to create IT documentation on technical issues and provide solutions that are easy to understand.
- Ability to lift up to 50 lbs. and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing.
About Our Client: Our client is an Equal Opportunity Employer and maintains a drug-free workplace by both policy and practice. Applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, or the presence of a non-job-related medical condition. Employment and personnel practices conform to all applicable federal, state, and local laws and regulations regarding non-discrimination. While the Company is committed to following this principle in every facet of employment, all employees share in the responsibility to promote and foster a favorable work environment.
Meet Your Recruiter
Jack Dawson
Account Manager
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