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Desktop Support Technician (5043)

New Orleans, VA 70114

Posted: 07/18/2019 Employment Type: Contract Job Category: Help Desk Job Number: 5043

Morton is seeking Desktop Support Technicians in New Orleans, LA.

  • Receive and provide tier-1 support for incoming communications (calls, emails, voicemail, and web service request and incident records) and provide staffing resources to maintain adequate coverage for 24/7 operations.
  • Monitor all  service request and incident records and ensure that all  tickets are addressed in accordance with  ITSM processes and procedures.
  • Record announcements via the SvD telephony system message, to include general announcements regarding outages and/or service degradations.
  • Monitor network status and availability, utilizing USMC tools, to remain informed on pending incidents to provide proactive support.
  • Assist users in the area(s) of password reset, desktop application support (Microsoft Office products, Internet Explorer, and Adobe), Windows operating system troubleshooting, and basic print and scanner support.
  • Maintain accurate documentation of all transactions within the  SvD, using the USMC Incident Management (IM) tool, as well as related support team documented procedures, such as the  SvD Operations manual.
  • Execute IM procedures to assist in the identification and resolution of Incidents, to eliminate potential disruptions to SvD operations.
  • Update the knowledge base of  applications, systems, or program interrelationships, to assist with resolution of tickets.
  • Execute the ITSM processes directly related to  SvD activities 


  • Three year of experience in Remote Desk Takeover tools and usage.
  • Certified in accordance with DoD 8570.01-M Information Assurance Technician (IAT) Level II.
  • High school Diploma or General Equivalency Diploma (GED 
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