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Desktop Support Technician (4979)

Portsmouth, VA 23702

Posted: 06/18/2019 Employment Type: Contract Job Category: Desktop Support Job Number: 4979

Morton is seeking Desktop Support Technician in the Portsmouth, VA area.

 

Description:

 
  • Under general direction, applies specialized knowledge in a single discipline such as assembly/integration, cross-discipline functions, data engineering, industry expertise, knowledge engineering or legacy evolution.
  • Applies specialization to conceptualize, design, construct, test and implement portions of business and technical information technology solutions through application of appropriate software development life cycle methodology.
  • Interacts with the customer to gain an understanding of the business environment, technical context and organizational strategic direction.
  • Defines scope, plans and deliverables for assigned projects.
  • Collects, identifies, defines and organizes detailed user and information technology requirements.
  • Coordinates and collaborates with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations.
  • Confirms and prioritizes project plans and deliverables with the customer.
  • Participates in business and technical information technology solution implementations, upgrades, enhancement and conversions.
  • Understands and uses appropriate tools to analyze, identify and resolve business and or technical problems.
  • Applies metrics to monitor performance and measure key project criteria.
  • Prepares system documentation.
  • Establishes and maintains security, integrity and business continuity controls and documents.
  • Participates in special studies.
  • Stays current on emerging tools, techniques and technologies.
  • Assists information engineers on application of specialized knowledge to coding, testing, implementation and documentation projects. 

 



Qualifications:

 

High school Diploma or General Equivalency Diploma (GED)

Four to nine (4-9) years of related experience in information systems.

• Understanding operations system configurations

• Installing and upgrading client systems

• Managing applications

• Managing files and folders

• Managing devices

• Understanding operating system maintenance. 

 
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