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Jack Dawson
Technical Support Analyst 4 (7953)
Posted: 10/31/2024
2024-10-31
2025-01-03
Employment Type:
Contract
Job Category: IT Support
Job Number: 7953
Job Description
Position Title:Â Technical Support Analyst 4
Position Status:Â 12-month contract with rolling extensionsÂ
Schedule:Â ONSITE
Overview: Our client is looking for a Technical Support Analyst for an ONSITE position based out of Richmond, VA.                        Â
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Responsibilities:
Requirements:
About Our Client: Our client is an Equal Opportunity Employer and maintains a drug-free workplace by both policy and practice. Applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, or the presence of a non-job-related medical condition. Employment and personnel practices conform to all applicable federal, state, and local laws and regulations regarding non-discrimination. While the Company is committed to following this principle in every facet of employment, all employees share in the responsibility to promote and foster a favorable work environment.
Â
Position Status:Â 12-month contract with rolling extensionsÂ
Schedule:Â ONSITE
Overview: Our client is looking for a Technical Support Analyst for an ONSITE position based out of Richmond, VA.                        Â
Â
Responsibilities:
- Issues new workstations to incoming employees, coordinates issuance during employee orientations, internal refreshes, etc.
- Issue and troubleshoot peripheral devices provided alongside workstations (Monitors, docking stations, input/output devices, etc.).
- Manages and monitors customer IT issues using helpdesk tools – ServiceNow, Ivanti, and SharePoint. Support over the phone, in person, and using remote control.
- Works directly with customers to assist in managing and fixing software and application issues on desktops, laptops, tablets, and printers.
- Troubleshoot software and hardware problems and enhances the level of direct services to field staff.
- Install, maintain, and assist in testing and upgrading of new and existing hardware and software
- Provides advanced problem management, troubleshooting, root cause analysis and escalations to resolve customer problems.
- Creates job aids for internal staff to enhance the use of infrastructure such as SharePoint, OneDrive, and Office products.
Requirements:
- Strong customer service skills with a Customer First attitude.
- Extensive skills and experience in desktop products including but not limited to Windows 11, SharePoint Online, OneDrive, Teams, and MS O365.
- Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and tablets.
- Excellent research and investigative skills.
- Knowledge and experience in Active Directory, cmd line tools, remote support tools, basic networking.
- Experience in working with help request tracking and reporting tools.
- Knowledge of IT concepts and trends and new technologies.
- Ability to troubleshoot hardware and software issues and communicate solutions to customers both in the Central Office and in the field.
- Ability to communicate effectively orally and in writing with individuals and groups.
- Basic understanding and knowledge of software packaging and deployment (preferably using Ivanti End Point Manager, previously LANDESK Management Suite).
About Our Client: Our client is an Equal Opportunity Employer and maintains a drug-free workplace by both policy and practice. Applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, or the presence of a non-job-related medical condition. Employment and personnel practices conform to all applicable federal, state, and local laws and regulations regarding non-discrimination. While the Company is committed to following this principle in every facet of employment, all employees share in the responsibility to promote and foster a favorable work environment.
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Meet Your Recruiter
Jack Dawson
Account Manager
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