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ITIL Process Manager (7255)

Richmond, VA 23219

Posted: 11/09/2023 Employment Type: Contract Job Category: Process Analyst Job Number: 7255

Job Description

Position Title: ITIL Process Manager
Schedule: HYBRID (3 days per week onsite)
Position Status: 6-month contract with rolling extensions
Overview: Our client is looking for an ITIL Process Manager for a HYRBID position based out of Richmond, VA.

Responsibilities:
  • IT Service Management portfolio is seeking an individual with significant expertise implementing ITIL methodology to support the delivery of IT services in an Enterprise environment.
  • This person should be ITIL v4 certified and have real world experience assessing and implementing Service Catalog, Incident, Request, Problem, Change, and Release management at a minimum.
  • ITSM would utilize this resource to evaluate existing processes, identify gaps in workflow and process and provide relevant recommendations for improvement.

REQUIRED QUALIFICATIONS:
  • ITIL v4 Practice Manager or Managing Professional certification.
  • Experience working with stakeholders at various organization levels to gather requirements and information required to analyze and develop recommendations related to ITIL practices.
  • 3 Years – Experience implementing ITIL methodologies for the following ITIL practices: Service Catalog, Incident, Request, Problem, Change, and Release management.
  • 3 Years – Demonstrated ability to analyze existing business processes, identify gaps, and work with relevant stakeholders to identify and implement process improvements.

About Our Client: Our client is an Equal Opportunity Employer and maintains a drug-free workplace by both policy and practice. Applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, or the presence of a non-job-related medical condition. Employment and personnel practices conform to all applicable federal, state, and local laws and regulations regarding non-discrimination. While the Company is committed to following this principle in every facet of employment, all employees share in the responsibility to promote and foster a favorable work environment.
 

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Jack Dawson
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